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Returns


You have the right to cancel all or part of your order up to 14 days after all the goods from your order have been delivered. 

You do not have to give a reason for returning your goods, but it would help us to expedite any claim or return if you gave us an explanation for wishing to do so.

Once you cancel your order, you have 14 days to return the goods to us.  We will refund to you the price of any goods purchased, including any standard delivery charges (please note some surcharges or special delivery charges may not be refundable), within 14 days of receipt of the goods.

If you cancel all or part of your order, you must return the goods to us at your own expense, and ensure the goods are packaged correctly to protect against any damage.  In addition the goods and packaging must be in the same condition as they were delivered to you.  We reserve the right to reduce any refund or reimbursement, in relation to the condition of the goods once returned.

Any cancellation does not effect your legal and/or statutory rights.


Faulty Goods & Warranties

If there is a problem with your goods, please contact is in the first instance, and we will deal with the matter in accordance with your legal rights.  Please note, all products offered on our website have a warranty period of no less than one year.  We pass on the manufacturers warranty to you, and therefore, the goods may have to be returned to the manufacturers representative or appointed person for evaluation.  They have the final say on all warranty matters, and we aim to have a resolution within 30 days of receipt of any returned goods

Our warranty return policy is strictly "Return to Base", i.e all goods must be returned for testing and/or inspection before any services, goods, credits of refunds can be issued.  It is your responsibility to return the goods to us for this purpose, and you may be eligible for a refund of any reasonable return costs if the unit is deemed to have failed.  Please retain all proof of posting or dispatch.

...and, we are all only human after all - in the first instance for all Returns or queries, please use our contact details here and we will try and resolve any issues, whether or not they are covered here, or in any of our terms and conditions!


Updated February 2017